| Customer Service |
| What if I need help during the course? |
| Depending on the challenge, you have three customer support alternatives, one for CONTENT questions, one for TECHNICAL questions, and one for ADMINISTRATIVE questions: |
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Content Questions: |
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For questions on the course material, contact Deborah Long directly at d_long@mindspring.com |
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Technical Questions : |
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Students can call the Technical Support Department at Bert Rodgers Schools at 800-432-0320, available 8:30 to 5:15 EST Monday through Friday, with any system related issues. Students may also email support@bertrodgers.com. Inquiries will be answered the same day or the next business day. |
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Administrative Questions: |
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For administrative questions, call one of our Student Service Representatives at Bert Rodgers Schools at 800-432-0320, available 8:30 to 5:15 EST Monday through Friday. Students may also email info@bertrodgers.com. Inquiries will be answered the same day or the next business day. |
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| Costs of the course |
| The cost is $55. You may pay with a major credit card online. We accept Visa, MasterCard, American Express, and Discover. |
| What is your refund policy for online products? |
| We want to make sure you are satisfied with our course. If you feel this course does not meet your needs, we will offer you a full refund provided you have not completed the course. A refund will not be offered if you have completed the entire course. Please call our office for details. |
| Is my credit card transaction/sale secure? |
| Yes. We use Secure Socket Layer (SSL) to encrypt all of your personal information, including credit card number, name and address and SS#, so that this information cannot be read as it travels the Internet. You will be asked for shipping and billing information, even if no product will be shipped. Deborah needs your shipping address to snail-mail your certificate of completion. |
| What equipment do I need to operate the online courses? |
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PC (not MAC-compatible) 600 MHz Intel Pentium III processor or equivalent |
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Windows 2000, or Windows XP, ME, NT, 98 |
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128 MB RAM (256 MB recommended) |
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275 MB available disk space |
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Internet Explorer 6.0 or higher (click here for download) |
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AOL, Earthlink, Compuserve dial-up users should minimize the connection window and launch Microsoft Internet Explorer from the desktop or start button |
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Macromedia Flash 6.0 (click here to test if you have Macromedia Flash) (click here for free download ) |
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Adobe Acrobat (free download click here) |
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Pop-up blockers disabled |
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Cookies enabled |
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JavaScript enabled |
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| How do I install this course? |
| Alert boxes will notify you of automated installations taking place when you initially login. Reply "yes" to allow these installations. Some users may also notice alert boxes for Microsoft or Flash components. These items are required for viewing the course. If you are running any type of a pop-up blocker program, please disable it. |
| Is my browser compatible? |
| Your browser must be Internet Explorer 6.0 or higher. No other browser is acceptable. |
| Continuing Education Requirements |
| How do I obtain CE credit for completing the course? |
| Deborah Long will provide you with a certificate for your files and send a confirmation to the North Carolina Real Estate Commission. You MUST email Deborah when you have completed the course. Her email address is d_long@mindspring.com. She will confirm your completion of the course before sending you a completion slip. You will receive a completion slip in about one week from completion. |
| Does my state require me to sign a statement to get CE credit for this course? |
| Yes. You will be emailed a certification statement and course evaluation form to sign and fax back to Deborah. |
| Is there a Final Examination? |
| YES. You must take a Final Examination for this course to earn four hours of credit. In addition, there are end-of-Module quizzes in which you must complete with 100% proficiency. You will be given many opportunities to reach 100%. |
| How do I obtain NAR or local association credit? |
NAR requires that its members take a 2.5-hour Code of Ethics course before Jan. 1, 2009 to renew membership. You will receive TWO certificates when you complete this course: one certificate should be retained for at least three years as proof that you completed your NC elective requirements. The second certificate should be delivered by you to your local association as evidence you completed this course for NAR renewal.
While the "classroom" version of this course has been approved by the North Carolina Real Estate Commission and this distance education version has been approved by ARELLO (the Association of Real Estate License Law Officials), it is critical that you check with your local association of REALTORS® before you take this course to determine if your local association will accept this online version.
Currently, this course has been approved by the following local associations of REALTORS for NAR membership renewal credit:
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Chapel Hill Board of REALTORS® (there will be a $5 administrative fee to accept your certificate) |
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Charlotte Regional REALTOR® Association (turn your certificate into the Membership Department). |
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High Point Association of REALTOR® |
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Raleigh Regional Association of REALTORS® |
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Rocky Mount Association of REALTORS® |
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Pinehurst-Southern Pines Area Association of REALTORS® (there will be a $5 administrative fee to accept your certificate) |
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Wilmington Association of REALTORS® (fax completion certificate to 910-762-9860) |
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Wilson Association of REALTORS® |
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| Once I register for an online course, can I start it immediately? |
| Yes. The online enrollment process includes credit card verification. In under a minute, you will be approved to start your desired online course(s). We will send you an email confirmation for your records, but you may begin the course at any time, including immediately following registration. You will be asked for a "shipping address" because Deborah will have to send you a course completion slip. |
| Where do I go to register for the online course? |
Click anywhere on this page where it says “Enroll now”. You will be linked to the Bert Rodgers Schools website where you will see a description of the course.
Click anywhere on this page where it says "Enroll now". You will be linked to the Bert Rodgers Schools website where you will see a description of the course.
Click on "Add to Cart", then choose "Check out."
This will bring you to the registration page. Fill out the required fields and make sure you choose "License Profession" and select "North Carolina Real Estate Licensee" from the drop down menu. Make sure you type in your license number. It is required for your course completion certificate.
When you have completed the registration form, click on "Submit" and enter your credit card information. Once your payment has been processed you will receive access to the course. Access instructions will appear along with a link to the course login. You may print these instructions. |
| Must I complete the online course in one sitting, or can I log off and come back to it later? |
It is not necessary to complete the course in one sitting. You may save your place in the course Modules (not in the end-of-Module quizzes or the Final Examination) if you would like to. However, you must finish the course within 30 days of enrollment. In order to receive elective credit in NC, you must also finish the course by June 10th.
You may be able to complete the course in less than four hours. You will still receive credit for taking a four-hour elective. |
| Does my enrollment expire after a certain period of time? |
| You will be able to enroll in the online course at any time during the next 12 months. Once you enroll, you have 30 days to complete the course. However, read the information below about finishing by a certain date for elective credit. |
| Must I finish by a certain date? |
If you are trying to earn elective credit to renew a North Carolina real estate license, you must enroll no later than June 10 of a license year. You must complete the course within 30 DAYS of enrollment. Please note, however, that the NC Real Estate Commission also requires that courses must be finished by June 10 of each license cycle. So licensees who wait until June 10th to start the course must finish it by 11:59 p.m that evening.
If you take more than one elective course, you may be eligible to have the second course apply to the following year's elective credit. Contact the NC Real Estate Commission for more information. |
| How do I obtain CE credit for completing the course? |
Deborah Long will provide you with a pdf original certificate for your files. Do not send a certificate to the Commission. Deborah will send a confirmation of course completion to your state regulatory agency.
You can print a second original certificate to deliver to your local association of REALTORS®.
You must e-mail Deborah that you have completed the course. Her email address is d_long@mindspring.com . She will send you an affidavit to fill out and fax back to her confirming that you completed the course. |
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