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What if I need help during the course?
Depending on the challenge, you have three customer support alternatives, one for CONTENT questions and one for TECHNICAL questions and one for SHIPPING and BILLING questions: |
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Content Questions:
If you don't understand the material in the course, or have a question about what is covered, contact Deborah Long directly at mailto:d_long@mindspring.com |
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Technical Questions:
If you're having trouble getting your course to run, graphics don't appear, your computer crashes while running the course, or other system-type problems, call our Technical Support Hotline at 1-888-213-5124. |
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Other Questions:
If you're have questions about anything else, call our customer support number at 1-800-972-2220. |
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Technical Questions:
If you're having trouble getting your course to run, graphics don't appear, your computer crashes while running the course, or other system-type problems, call our Technical Support Hotline at 1-888-213-5124.
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| What are the time completion issues to consider? |
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Must I complete the online course in one sitting, or can I log off and come back to it later?
Our online courses "remember" where you left off, so you can return to that section at a later time. Even if you get disconnected from your online service (e.g., you step away from your computer for an extended period of time), the online courses will be bookmarked for your return. The next time you enter your course you will return to the lesson you were most recently working on.
You may be able to complete the course in less than four hours. For the advanced courses, it may take longer than four hours to complete all of the requirements of the courses.. You will still receive credit for taking a four-hour elective. |
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Does my enrollment expire after a certain period of time?
You will be able to start the online course at any time during the next 12 months. However, read the information below about finishing by a certain date for elective credit. |
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Must I finish by a certain date?
If you are trying to earn elective credit to renew a North Carolina real estate license for 2007-08, you must enroll no later than June 10, 2008. You must complete the course WITHIN 30 DAYS of enrollment. The NC Real Estate Commission also requires that courses must be finished by June 10, 2008.
If you take more than one elective course, you may be eligible to have the second course apply to the following year's elective credit. Contact the NC Real Estate Commission for more information. |
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What is the cost of the courses?
Each course is $55. You may pay with a major credit card on line. The site is secure. You will be asked to provide a "shipping" address so that Deborah can mail you a completion slip. You will also be asked for your social security number--you do not have to provide your social security number if you do not want to. After you have provided this information, you will choose the course(s) you want and put the course in a "shopping cart." Then you will be able to proceed to take the course. |
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What is your refund policy for online products?
Continuing Education Online course refunds will be applied only if the student has not completed more than one lesson following the tutorial. This policy is valid for 12 months after the original date of purchase and must be completed within those 12 months for certification. |
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Is my credit card transaction/sale secure?
Yes. We use Secure Socket Layer (SSL) to encrypt all of your personal information, including credit card number, name and address and SS#, so that this information cannot be read as it travels the internet. You will be asked for shipping and billing information, even if no product will be shipped. Deborah needs your shipping address to snail-mail your certificate of completion. |
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What equipment do I need to operate the online courses?
REcampus.com courses run on Windows-based PCs. Browser requirements include Netscape Navigator 4.0 or greater, and Internet Explorer 4.0 or greater. |
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What if I use AOL as my Internet Service Provider?
You may still access the internet using your AOL account. But, our site works best with either Netscape or Internet Explorer as the browser. After connecting to the internet using AOL, minimize the window and launch either Netscape or Internet Explorer to continue working. |
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Is my browser compatible?
Simply click here to see if your browser is both compatible and set up correctly to take an online course. This link is found by clicking either the Courses button or the Exam Prep button. It is near the top of the page. |
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| How do I obtain CE credit for completing the course? |
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Deborah Long will provide you with a certificate for your files. Do not send this certificate to the Commission. Deborah will send a confirmation of course completion to your school to send to your state regulatory agency. You must e-mail Deborah that you have completed the course. She will send you a affidavit to fill out and fax back to her confirming that you completed the course. |
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Contact Deborah at d_long@mindspring.com. |
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Content Questions:
If you don't understand the material in the course, or have a question about what is covered, contact Deborah Long directly at mailto:d_long@mindspring.com |
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Technical Questions:
If you're having trouble getting your course to run, graphics don't appear, your computer crashes while running the course, or other system-type problems, call our Technical Support Hotline at 1-888-213-5124. |
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Other Questions:
If you're have questions about anything else, call our customer support number at 1-800-972-2220. |
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How do I obtain CE credit for completing the course?
Deborah Long will provide you with a certificate for your files and send a confirmation to the North Carolina Real Estate Commission. You MUST email Deborah when you have completed the course. She will check REcampus' records for confirmation of your completion before sending you a completion slip. You will receive a completion slip via e-mail in about one week from completion. |
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Does my state require me to sign a statement to get CE credit for this course?
Yes. You will be emailed a certification statement and course evaluation form to sign and fax back to Deborah. |
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Not for North Carolina students. However, there are chapter quizzes and unit exams which you must complete with 90% proficiency. You will be given many opportunities to reach 90%. Please IGNORE any references to a final exam. If you see a reference to "You have completed 95% of the course," you are DONE! |
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